Solutions Center

The Solutions Center (SC) serves as the primary point of contact for Academic Technologies’ external customers, facilitating communication with faculty, staff, students, and non-GW affiliates to ensure they are aware of Academic Technologies’ services.

Major duties of the Solutions Center team:

  • Serve as central point of contact for AT communications by phone (4-7900) and email ([email protected]).
  • Facilitate scheduling, AT-internal coordination, and client follow-up communications for the following services:
    • Lecture Capture
    • Special Events (GWSPH and general purpose classroom locations)
    • Faculty and staff classroom AV equipment trainings
    • Virtual Computer Lab (VCL) Access Requests
    • Classroom Computer Guest Account Requests
    • Classroom Computer Software Requests
  • Provide staff members with current classroom schedule information and coordinate with various scheduling entities at GW to request room blocks as needed.
  • Use of the MailChimp system to send emails en masse to inform the GW community of updates and alerts in AT-supported locations.
  • Provide Remote Assistance support when working with clients in supported classroom locations and coordinate dispatch support with respective Operations teams as needed.
  • Serve as the liaison between LAI staff and the desktop support team for internal IT services.
  • Support and maintenance of the AT Classroom Chart document.
  • Provide ad-hoc metrics/reports to AT staff as requested.

For additional information, please contact Brent Delaney, senior technical support analyst.