IT Design and Engineering

The IT Design and Engineering (ITDE) team is responsible for providing a reliable and secure IT infrastructure for academic spaces while managing various services to support teaching and learning.

Major duties of the IT Design and Engineering team:

  • Manage server and network infrastructure to support academic operations and services including Lecture Capture and Virtual Computer Lab (VCL).
  • Coordinate designs of IT systems and networks with Academic Technologies (AT) and Division of Information Technology (DIT) teams for new academic buildings, classrooms, and collaboration spaces.
  • Develop and maintain Windows and Mac images on classrooms computers, physical and virtual computer labs, and staff workstations.
  • Design, develop, and maintain custom web application tools to support classroom operations such as quality checks, availability of academic spaces for maintenance, and management of classroom information on AT’s website including photos, software, room capacity, etc.
  • Protect AT environment from internal and external threats with firewalls, certificates, system policies, and patch management while addressing security vulnerabilities of systems and applications.
  • Provide Tier 3 support for systems and networks including coordinating with third party service providers and vendors to resolve complex issues.
  • Configure and maintain 150+ network switches responsible for providing network connectivity to various spaces including classrooms, labs, conference rooms, and offices.
  • Provide desktop support services to AT teams including lifecycle, imaging, troubleshooting, and maintenance of computers, printers, peripherals, etc.
  • Track software licenses and ensure compliance on software available to faculty, students, and staff in coordination with local support partners, third parties, and software vendors.
  • Ensure business data and systems are regularly backed up while adhering to industry best practices as well as university’s computing and security policies.
  • Monitor critical systems and respond to automated alerts to mitigate risks and ensure business continuity.
  • Package and deploy software applications based on software requests from faculty, students and staff.
  • Manage the employee leave system for departments and teams to track leave based on university HR policies.
  • Research, develop, and test new operating systems, applications, hardware, network configurations for compatibility with new and existing environment.
  • Serve as the primary liaison between AT and DIT for projects, initiatives, outages, and enterprise services

For more information about this team, please contact Adeel Hasan, senior manager of IT design and engineering.