Foggy Bottom Technology Operations

The Foggy Bottom Technology Operations team enriches the learning environment for our students and faculty by providing technology support, innovation, and training for classrooms and computer labs at the Foggy Bottom campus.

Major duties of the Foggy Bottom Technology Operations team:

  • Conduct on-site classroom technology training for instructors who would like one-on-one assistance with their technology needs.
  • Respond to classrooms service calls for in-room technology assistance including presentation display, lecture capture, video teleconferencing, web conferencing and wireless presentation.
  • Support the distribution, maintenance and customer assistance for technology equipment loans and rentals in the Classroom Support Center.
  • Provide equipment setup and on-site assistance for special events in AT-supported classrooms for GW student organizations, schools, colleges, departments and affiliates.
  • Perform routine inspections, repairs, and troubleshooting of audiovisual system and instructional technology.
  • Install and configure audiovisual technology that is scheduled for lifecycle upgrades in classrooms, computer labs, conference rooms and client support spaces.
  • Collaborate with the Audiovisual Design & Engineering team to analyze and make recommendations on classroom technology improvement opportunities.
  • Collaborate with the Project Management team on routine equipment maintenance and upgrade projects.
  • Train internal technology wage staff on audiovisual best practices and troubleshooting techniques.
  • Consult support clients on service opportunities and technology enhancements.

For more information about this team, please contact Shauntae Trammell, manager of academic technology operations.